Whether it's a compression issue, a portal rejection you can't figure out, or just feedback — send us a message. We typically respond within 48–72 hours. Email works faster than the form if you need a quick answer.
Send Us a Message
Fill out the form below and we'll get back to you within 2-3 business days.
Email Us Directly
Prefer to send an email directly? No problem! Reach out to us at:
Support Email
For all inquiries, questions, and support requests
✉️ support@photo20kb.comWe typically respond within 48-72 hours (2-3 business days)
Before You Contact Us
These are the questions we get most often — check if your answer is already here:
- How do I convert a photo to 20KB online for free?
- Why do government forms require 20KB size?
- Will image quality be reduced when compressing to 20KB?
- Can I use this tool on my mobile phone to compress photos?
- Which photo formats are supported for compression?
- Is this tool safe to use for sensitive documents like passport photos?
Tips for Faster Support
To help us assist you faster, please include:
- Clear subject — e.g., "Compression not working on Safari"
- Detailed description — Explain your issue or question clearly
- Device & browser — e.g., "iPhone 13, Safari 17" or "Windows 11, Chrome 120"
- Steps to reproduce — If reporting a bug, tell us what you did
- File sizes — Original photo size and target size you selected
Please do NOT send us your actual photos via email. We cannot and will not process photos through email for privacy reasons. All compression must be done through our website.
Important Information
Please note:
- We do NOT provide official guidance on passport/visa applications
- For official requirements, contact the respective government department (Passport Seva, UIDAI, Income Tax Department)
- Photo20KB is an independent utility tool with no government affiliation
- This is a free service — we do not offer paid support
Photo20KB is 100% free, and so is our support. We're happy to help all users — whether you're compressing photos for passport applications, government forms, or job portals.